![]() ![]() What You Would Like About BeyondTrust or Bomgar Remote Support If you don’t want to bother with an annual bill, you can choose the owned appliance option, where you buy only once and enjoy the service forever. The cloud option goes for $1,995 per license per month. Use chat or voice communication to help you talk to the end-user on how to fix the issue.īeyondTrust allows you to either let them handle the infrastructure or have Remote Support deployed on your own appliance. While using the remote camera, you can draw on the screen itself or write notes. Choose one that can help your customers solve the issues themselves. This feature is only available on iOS and Android phones, and you can use the device’s flashlight, auto-focus, and zoom. ![]() For instance, if you’re trying to troubleshoot a user’s Wi-Fi connection and you need to see the connection on the router or the servers. This feature also helps when the user is not techno-savvy. You can access the remote computer even when the user is not around. You can remotely manipulate the user’s desktop like you were physically in front of the screen. Being able to do this allows you to troubleshoot the problem and fix their systems without physically having to be on site. Features of BeyondTrust Remote SupportīeyondTrust Remote Support allows you to fully interact with the user’s desktop. But the biggest draw of using BeyondTrust Remote Support is that it is very secure. They can also chat with users to get all the information they need. IT staff can easily connect to, control, and view any device. In short, it doesn’t matter what kind of device and what platforms are used you can always access them with BeyondTrust Remote Support. It works on Windows, macOS, and even mobile operating systems such as iOS and Android. This service allows your IT support staff to access and fix a remote device. Bomgar Remote Support costs around $1595 per year, whereas LogMeIn Rescue costs around $1299 per year.īomgar Remote Support: Everything You Need to Knowīomgar Remote Support is now known as BeyondTrust Remote Support.Bomgar Remote Support is available in 7 languages, whereas LogMeIn Rescue is available in 8 languages.Bomgar Remote Support loads slow, whereas LogMeIn Rescue is faster loading support allowing you to find the data and answer 20% faster.The main differences between Bomgar Remote Support vs LogMeIn Rescue are: These two services have been around for a long time, but which one is the better choice for you? Main Differences Between Bomgar Remote Support vs LogMeIn Rescue There are several remote support providers out there and two of the best known are Bomgar Remote Support and LogMeIn Rescue. With these remote support tools, technical troubles can be fixed without your employees leaving their house and without having technicians come over. Technicians are also able to use chat and other forms of communication to run them through all the steps they need to follow to fix the problem, including checking whether cables are connected correctly. Assigned technicians will be able to log into the users’ devices then troubleshoot and assess the issue. Remote support tools make it possible for your employees to get the technical support that they need whenever and wherever they need it. ![]()
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